Help & contact
Choose who you are to see how ePropertyPak works for you, step by step. Still stuck? Our team is one email away.
I am a
Your journey as a buyer or renter
Find a property, check it and talk to the owner or agent directly.
Search
Pick a city, then narrow down by area, type, price and size.
Shortlist
Sign in to save the properties you like and come back to them later.
Contact
Message the owner or agent on WhatsApp or call them in one tap.
Visit and check
See the property and its documents before you pay anything.
Report
If an ad looks wrong, report it and our team will review it.
Common questions
Do I need an account to search?
No. Anyone can search and contact owners and agents. A free account lets you save properties and searches.
How do I stay safe?
Never send money before you have visited the property and checked the ownership documents.
What does “Verified agency” mean?
Our team has checked documents that prove the agency’s business before giving it the Verified badge. It is not a guarantee of any deal, so always check the property and its documents yourself.
Your journey as an owner
List your own property for free and hear from buyers and tenants directly.
Create an account
Sign up with your email and WhatsApp number.
Post your property
Add the location, details, price and photos. Save a draft any time.
We check it
Our team reviews every ad. If something needs fixing, the reason shows in My Listings.
Get contacted
Interested buyers and tenants reach you on WhatsApp or by phone.
Keep it current
Update the price, or mark it sold or rented. Edits are checked again before they go live.
Common questions
Is it free to list?
Yes, listing a property on ePropertyPak is free.
Why isn’t my ad live yet?
Every ad is checked by our team before it goes live, and so is every change to a live ad. My Listings shows where it is; if it needs fixing, the reason is shown there, so you can edit it and send it again.
Can I hide my exact address?
Yes. When you place the map pin, tick “Hide exact location from buyers”. Buyers then see the area on the map, not your pin.
Your journey as an agent
List properties for your clients and handle the enquiries that come in.
Create an account
Sign up with your email and WhatsApp number.
Join an agency (optional)
Ask to join your agency, set one up, or work independently.
Post listings
Add properties you are authorised to market.
Handle enquiries
Buyers and tenants contact you on WhatsApp or by phone.
Keep listings fresh
Update or close listings so your profile stays trusted.
Common questions
Can I list without an agency?
Yes, agents can work independently or as part of an agency.
Who approves my request to join an agency?
The agency’s admin. You can have one open request at a time, and you can withdraw it while it waits.
Your journey as an agency admin
Set up your agency, bring in your team and build a trusted profile.
Create your agency
Add your agency’s details. We review new agencies before they appear on the site.
Get verified
Send your documents to earn the Verified badge.
Build your team
Approve agents who ask to join, or remove them.
List your inventory
Your team posts listings under the agency.
Become a Launch Partner
Ask about our Launch Partner programme.
Common questions
What does verification involve?
Once your agency is approved, request the badge in Agency Settings and upload up to two documents that prove your business, for example a trade licence, NTN certificate or office rent agreement. Our team reviews them and adds the badge or tells you why not. Only our staff see the documents.
Can I have more than one admin?
No. Each agency has one admin, who can hand the role to another member of the agency.
For everyone
Reporting an ad
Tap “Report” (the flag) on the property page, choose a reason and tell us more. Our team reviews every report.
I forgot my password
Choose “Forgot Password?” on the sign-in screen and we’ll email you a link to set a new one.
How do I delete my account?
You can ask us to delete your account at any time: email support@epropertypak.com.