Introduction
ePropertyPak (“ePropertyPak”, “we”, “us”, or “our”) operates the website at epropertypak.com (the “Platform”), a property listings service for Pakistan. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Platform, you agree to the practices described here. If you do not agree, please do not use the Platform.
Information we collect
We collect information you provide directly, including your name, email address, mobile number, WhatsApp number, and any landline or contact details you choose to add to your account or a listing. When you post a property, we collect the listing details, location, price, and images you submit. We do not collect national identity card (CNIC) numbers through the Platform.
We also automatically collect certain technical and usage information when you use the Platform, including your device and browser type, approximate location derived from your IP address, pages viewed, searches performed, and interactions such as clicks on contact buttons. We use cookies and similar technologies to operate the Platform, remember your preferences, and understand usage.
How we use your information
We use your information to create and manage your account; to publish, review, and moderate property listings; to connect interested buyers and renters with sellers and agents (including via WhatsApp and call actions you initiate); to verify accounts and listings; to detect and prevent fraud, abuse, and violations of our Terms; to communicate with you about your account and listings; to improve the Platform and its search functionality; and to comply with legal obligations.
How we share your information
Information you include in a public listing or public profile, including contact details you choose to display, is visible to other users and the public and may be indexed by search engines. Do not include information in a listing that you do not want to be public.
We share information with service providers who help us operate the Platform, including email delivery providers, cloud hosting and storage providers, and analytics and error-monitoring providers, who are permitted to use the information only to provide services to us. We may also disclose information where required by law, to enforce our Terms, to protect the rights, safety, or property of ePropertyPak or others, or in connection with a business transfer. We do not sell your personal information.
We use Sentry to detect and fix errors on the Platform. Error reports are stored in the European Union, and we remove cookies, IP addresses and account details from them before they are sent.
Third-party listings and content
Listings, agent profiles, and other content on the Platform are provided by users. We do not create this content and do not guarantee its accuracy, completeness, legality, or quality.
Any dealings you have with other users, including viewing property, negotiating, or transacting, are solely between you and the other party, and are at your own risk. We are not a party to those dealings and accept no responsibility or liability for them.
Data retention
We retain your information for as long as your account is active or as needed to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. Listings may be retained after expiry for record-keeping and fraud-prevention purposes.
Security
We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
Your choices
You may review and update most account information through your dashboard. You may request deletion of your account by contacting us; some information may be retained where required for legal or legitimate business purposes. You can control cookies through your browser settings, though disabling them may affect Platform functionality.
Children
The Platform is not intended for individuals under the age of 18, and we do not knowingly collect information from them.
Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the “last updated” date will reflect the most recent revision. Your continued use of the Platform after changes are posted constitutes acceptance of the updated policy.
Contact
For questions about this Privacy Policy or your information, contact us at support@epropertypak.com.